Q3. I SET UP MY COMPUTER ACCORDING TO INSTRUCTIONS, I HAVE THE MODULES OPENING IN A NEW TAB BUT NOTHING HAPPENS.
A. Look to see that you checked the box that says “Remember me” on the login page, below your personal information and above the Submit button.
Q4. I HAVE A MAC AND I CANNOT FOLLOW THE INSTRUCTIONS TO PREPARE MY COMPUTER.
A. The browsers for the Mac OS are a little different, so you must look in another place. If you are using Firefox, click on the “Firefox” menu and then on “Parameters”. From this point forward follow all of the instructions published for Windows.
Q5. I LOGGED ON, COMPLETED A FEW MODULES, LEFT THE COMPUTER ON AND TOOK A BREAK. WHEN I CAME BACK THERE WAS A MESSAGE ON MY SCREEN SAYING THAT MY SESSION HAD EXPIRED. WHEN I ATTEMPTED TO LOG IN AGAIN I DISCOVERED THAT I HAD TO START FROM THE BEGINNING AGAIN.
A. As with any interactive website, a period of inactivity will disconnect you from the site and delete all previous activity. This is done for your security. If you have previously established the Resume function, please refer to Q2 for the rest of this answer. Remember that before you walk away from your computer, pause the process and log off by answering the question. This way you establish the Resume sequence for yourself. Then you may log back in at any time.
Q6. I HAVE FOLLOWED THE INSTRUCTIONS, SET UP MY COMPUTER THE WAY YOU SUGGEST AND STILL I AM NOT ABLE TO GET TO THE SECOND MODULE. WHAT DO I DO NOW?
A. We have found that going over the instructions, step by step, solved this issue since a missed spelling or the failure to click on “Apply” and then on “OK” may be the cause
Q7. I HAVE THE CERTIFICATE BUT I NEED TO GO BACK AND COMPLETE THE STATE MODULE. WHAT DO I DO?
A. See Q1 or Q2.
Q8. I COULD NOT COMPLETE THE ASSESSMENT MODULE BECAUSE OF THE VIDEOS. HOW DO I GO BACK TO COMPLETE THE PROCESS?
A. See Q1 or Q2.
Q9. I HAVE COMPLETED ALL OF THE MODULES, I AM ATTEMPTING TO PRINT MY CERTIFICATE BUT NOTHING HAPPENS.
A. If you were able to download and print any of the Attachments to the modules you completed, then please review the last few slides of the Academy module. Somehow you missed the answer to this question. What you missed is your browser’s safety question which you must answer before it will allow you to download and print your Certificate. If you could not download any of the Attachments then either your Adobe Reader is missing from your computer or it has not been activated. You need to fix this. We recommend that you download all of the Attachments provided for you.
Q10. WHY DO I HAVE TO GO THROUGH ALL OF THIS JUST TO RECERTIFY?
A. The majority of our members have been requesting for years the ability to comply with the Federation mandated five (5) hour annual in-service training requirement without having to sit in a classroom environment. This process was developed to assist you in complying with this requirement, at your own time and at your convenience.
Q11. WHY DO I HAVE TO MAKE ALL THESE CHANGES TO MY COMPUTER?
A. We have no idea what type of computer, operating system or browser you use. They are similar but not the same. So we have provided the information that either confirms or creates the basic minimum requirements needed for you to complete this process. A great majority of our members do not have to make any changes, but in case you do, we offer it as a guide.
Q12. YOUR INSTRUCTIONS AS TO HOW TO SET UP MY COMPUTER AND BROWSER REFER TO INTERNET EXPLORER. I USE FIREFOX, CAN YOU HELP ME?
A. Yes, in Firefox start with the “Tools” menu, choose “Options” and then TABS. Make sure all are checked. Then continue to CONTENT. Make sure all are checked and click on the first “Exceptions” button where you allow Brainshark as per instructions.